Shipping Policy
Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When there is a higher than usual volume of orders some processing times may be delayed and we will do our best to keep you up to date and informed of any potential delays.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
**Pricing below is strictly a base estimate, it will fluctuate depending on the weight of your package.
|
Shipping option |
Estimated delivery time |
Price |
|
USPS First Class |
2 to 5 business days |
$4 |
|
USPS Priority Mail |
1 to 3 business days |
$8 |
|
USPS Priority Mail Express |
1 to 2 business days |
$23 |
Local pickup
You can skip the shipping fees with free local porch pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
If you would prefer meeting locally in the Fuquay Varina, NC area please email us at simplysutherlandstudios@gmail.com as soon as possible so we can arrange a time and place convenient for both parties.
International Shipping
We offer international shipping. Below is an estimated shipping time and price per shipping option :
|
Shipping option |
Estimated delivery time |
Price |
|
1 to 4+ weeks |
$18 |
|
|
USPS Priority Mail Express International |
3 to 5 business days |
$69 |
|
USPS Priority Mail International |
6 to 10 business days |
$60 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Simply Sutherland Studios, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at simplysutherlandstudios@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns for non-personalized items up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You can read our full Refund Policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at simplysutherlandstudios@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at simplysutherlandstudios@gmail.com